We are grateful for your purchase and customer satisfaction is paramount at Perfectly Smooth.
If your product arrived damaged or faulty, please contact us at info@perfectlysmooth.com.au within 48 hours of receiving your product/s outlining the primary reason (including photos) and intent to return. No damaged or faulty products will be considered for return beyond 48 hours of receipt of order. The products will then need to be returned within 7 days for inspection and approval. We will then either exchange or issue a refund for the original purchase and return shipping (if any) amount.
Perfectly Smooth must be notified within 48 hours of receipt of purchase of any product discrepancies. No product discrepancies will be considered beyond 48 hours of receipt of order.
Unfortunately, due to the nature of our skincare products we do not offer returns, exchanges or refunds on products that have been used, opened and/or security seals have been removed.
Any returned products must be in unused condition and be in their original packaging and condition in which you received them. Once the 7 days since your purchase has passed unfortunately we are unable to assist with any exchange or refund.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original and return shipping will be included. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed to your original method of payment within 10 business days.
Can I return for change of mind?
We want you to be satisfied with your product purchase, however, we do not offer refunds for change of mind.
Returns due to a reaction
We strongly suggest that you find out your skin type before selecting any skincare products, as this will make it much easier for you to be able to select products that will suit you. If you would like us to recommend the products that will best suit your skin, please book a skin consultation online, by phone or through the contact us form on the website.
The products we stock are medical grade and it is important to always use products as directed on the label. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us.
In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us on (07) 3161 8408.
- Please notify us immediately should a reaction occur and provide proof (photos will suffice).
- We will assess and authorise the return.
- Once we receive the returned product, we will process the refund or supply a replacement better suited to your skin type.
Updated: 14/03/2026