This Website, www.perfectlysmooth.com.au (Website) is owned and operated by The Trustee for Woodbine Family Trust trading as Perfectly Smooth (Perfectly Smooth, we, us, our). Perfectly Smooth can be contacted at:
info@perfectlysmooth.com.au
(07) 3161 8408
112 Albion Road, Windsor QLD 4030
Our commitment to your privacy
We value our relationship with you and recognise you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect both online and offline. Accordingly, we have implemented this privacy policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. If you have any questions or comments regarding this privacy policy, please contact us at: info@perfectlysmooth.com.au
Our commitment to online and offline storage and security
Your personal, confidential and sensitive information is treated with the greatest of care. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal, confidential and sensitive information. The Website encrypts all information wherever we request it. We employ a third party to monitor the security of our web servers to alert us to any weaknesses before hackers find them. The security of your personal data is important to us, but please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While
we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Any photos shown as before and afters on public platforms have been approved by the
patient/client involved. All photos are stored in a secure database for the purpose of medical records/documentation.
No photos are displayed or shown at any time without the informed consent of the patient/client. At times, we may promote photos of an unidentifiable nature. Photos that show identifiable features will at all times have the informed consent and approval of the patient/client.
Purpose
The purpose of this privacy policy is to inform users of our Website of the following:
- The personal data we will collect;
- Use of collected data;
- Who has access to the data collected;
- The rights of Website users; and
- The Website’s cookie policy.
This privacy policy applies in addition to the terms and conditions of our Website.
Consent
By using our Website users agree that they consent to:
- the conditions set out in this privacy policy; and
- the collection, use, and retention of the data listed in this privacy policy.
Personal data we collect
We only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data collected automatically
When you visit our Website, we may automatically collect and store the following information:
- IP address;
- Location;
- Hardware and software details;
- Clicked links; and
- Content viewed.
Data collected in a non-automatic way
We may also collect the following data online and/or offline:
- Your first and last name;
- Your date of birth;
- Your contact details including email address, phone number(s), other relevant address(es);
- Your credit card or payment details (through our third party payment processor);
- Information you provide to us through feedback and/or customer surveys;
- Details of products and services we have provided you;
- Any additional personal information you provide to us indirectly and/or directly via our Website, associated applications, associated social media platforms and/or accounts you permit us to collect information from;
- Any other personal information requested by us and/or provided by you or a third party;
- Images of you;
- Medicare details; and
- Medical history.
This data may be collected using the following methods:
- Contact us form;
- Surveys and/or feedback requests;
- Creating an account;
- Subscribing;
- Online bookings;
- Consent forms;
- In clinic and/or telehealth consultations;
- Purchasing history;
- Correspondence via email, associated social media platforms; and
- Medical forms.
This data may be collected using the following methods:
- Contact us form;
- Surveys and/or feedback requests;
- Creating an account;
- Subscribing;
- Online bookings;
- Consent forms;
- In clinic and/or telehealth consultations;
- Purchasing history;
- Correspondence via email, associated social media platforms; and
- Medical forms.
How we use personal data
Data collected on our Website will only be used for the purposes specified in this privacy policy or indicated on the relevant pages of our Website. We will not use your data beyond what we disclose in this privacy policy.
We provide medical treatments where we are legislatively required to collect information from you that allows us to determine your correct identity and suitability for such treatments to ensure your safety.
The data we collect automatically online is used for the purposes of:
- Security;
- Market research;
- Statistics; and
- Analysis.
The data we collect when the user performs certain functions online and information collected offline may be used for the following purposes:
- Creating an account;
- Purchasing, processing, delivering, exchange/refund/returns of products;
- Accessing our Website, associated applications and social media platforms as a user and/or account holder;
- To contact and communicate with you;
- Internal record keeping, administrative purposes, invoicing and billing purposes;
- Marketing, reviews, testimonials, updates, newsletters and special promotions;
- Dispute resolution;
- Telehealth;
- Medical prescriptions and/or suitability for treatments and products.
Due to the confidential nature of the information and data we hold, we do not discuss any sensitive information with family members or others that are not in the direct care of the patient/client.
Information may be shared within the clinic environment with those qualified and directly involved with your care to ensure continuity of care.
As a condition of creating an account and/or sale we reserve the right to email you special offer promotions that we believe will be of interest to you. You may, once you have created an account and/or placed your order, advise us that you are not interested in these offers and we will consequently not send these to you. To do this, please send this request to info@perfectlysmooth.com.au. In any event, you may, at any time, unsubscribe from any special offer promotions we send you, and your unsubscribe request will be actioned immediately. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us.
If you wish to cancel your account or request that we no longer use your information to provide you services and products, please contact us at info@perfectlysmooth.com.au. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Email subscription
All our marketing emails contain a link to unsubscribe. You will not receive marketing emails from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive confirmation when you open emails from us.
Being included in and removed from our marketing emails, including newsletters
You will be included in our email mailing list (which includes special offers, competitions, new product arrival alerts and other communications related to our services or the products we offer) if you subscribe to our newsletters, or become a client, or if you make a purchase from us, or if you have requested that we notify you of an item’s expected arrival and we expect to receive other items that are similar or complementary. You will not be included in any of our mailing lists if you communicate with us for any other reasons.
Every marketing email we send has an unsubscribe option, which will always be clear and easy to locate, and will also include your email address that is subscribed. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request. You also have the option of emailing info@perfectlysmooth.com.au and we will unsubscribe you if you provide us with the email address that is subscribed.
Third party service providers
We use a variety of third party service providers that help us run our business efficiently, safely and securely. They include but are not limited to providing services for dispatching and processing orders, managing our bookings, payments, records and client account profiles, managing Medicare and telehealth related services, IT services, data storage, web-hosting and server, managing debt collection, legal and insurances.
These companies do not retain, share, store or use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for any other purpose.
Employee involvement of confidential information
Where we have access to any personal information belonging to a customer/client/patient of Perfectly Smooth, we will ensure the proper maintenance and storage of any confidential information that we have access to, or become aware of, and will prevent its unauthorised disclosure or use by any person. The business will not use the confidential information for any purpose other than for the relevant and related business processes.
Every employee of Perfectly Smooth is responsible for the appropriate handling of such private and confidential information to prevent unlawful disclosure. An employee of Perfectly Smooth will not use confidential and/or sensitive information for any purpose other than for the relevant and related employer process during their employment. All employees are not to disclose or use any personal or sensitive information of individuals during or post-employment. Any action or breach of policy may/will result in disciplinary action.
Blog
If you visit the blog page on this Website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or community forum, contact us at info@perfectlysmooth.com.au. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
How your information may be shared
We will never sell or rent your personal information except as described in this privacy policy. We may release personal information under the following circumstances:
- Our third party service providers;
- Our employees, contractors and/or related entities;
- Our existing or potential agents or business partners;
- Sponsors or promoters of any competition we run;
- Where release is required by law (for example, a warrant, court order, authority to release or subpoena) or regulation or is requested by a government agency;
- Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
- To appropriate persons, where your communication suggests possible harm to others;
- Credit reporting agencies, courts, tribunals and regulatory authorities in the event you fail to pay for goods and services we have provided to you;
- If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Computer tracking and cookies
Our Website is set up to track non-personally identifiable information in order to operate, improve and perform analyses of user behaviour to measure interest in and use of the various aspects of the products and services we advertise. This information helps us provide you with personalised recommendations and learn about user preferences, popular categories, offers users like to see and in general, how to improve the functionality and relevancy of our Website.
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. We use the following types of cookies on our Website:
- Functional cookies - used to remember the selections you make on our Website so that your selections are saved for your next visits;
- Analytical cookies - used to improve the design and functionality of our Website by collecting data on how you access our Website, for example the data on the content you access, how long you stay on our Website etc; and
- Targeting cookies - used to collect data on how you use the Website and your preferences. This allows us to personalise the information you see on our Website for you.
Third party tracking
We use third-party tracking services that use web beacons to track non-personally identifiable information about visitors to our site in the aggregate. The use of web beacons by our web analytics service providers are used to help us better manage content on our site by informing us what content is effective. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Links to other websites
Our Website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this privacy policy.
Accessing your records
You have the right to apply for access to your treatment records that we hold. Please contact info@perfectlysmooth.com.au
We require written confirmation that you would like this information to be released. Our authority to release form will need to be completed. We charge $100 plus GST for the release of records and upon receipt of payment, records will be released by email. Should you require them in hardcopy, additional postage and photocopying charges will apply.
Children’s privacy
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Changes
If we decide to change our privacy policy, we will post those changes to this privacy policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
Last updated: 16/03/2026