FAQs
Customers Frequently asked questions
Are there any products I shouldn’t use when pregnant or breastfeeding?
As our products contain active ingredients, there are some that are not recommended
for use during pregnancy or breastfeeding. In each product description you will see this
highlighted. If you are unsure or would like more information on skincare during
pregnancy or breastfeeding, please book a consultation with our Nurse Practitioner.
Purchasing
Once you’ve locked in your routine and find yourself in need of a product restock along
the way, we invite you to give us a call, send us an email or submit an enquiry form via
our contact us page with your order.
Accepted payment methods
Credit Cards; Amex; Cash; Perfectly Smooth Gift Vouchers
(NB: surcharges apply for some payment methods)
We reserve the right to:
- Cancel any order, at which time we will immediately notify this action by email or phone, using the details provided. We will refund all monies paid using the original method received.
- Contact you via phone or email and take reasonable steps to verify that the order and card details are verified.
Collection
As our stock cupboard is small, you are welcome to put items on hold for collection,
however, we do ask for upfront payment and prompt collection please. Any items left
uncollected after 3 weeks will be refunded and returned to stock for sale.
Any items put on hold for payment on collection, left unpaid and uncollected after 1 week
will be returned to stock for sale.
Postage and dispatch
Postage via Australia Post can be arranged for an additional charge:
Standard (2-7 business days) …………………………………………….$11.50
Express (1-2 business days) ………………………………………………$15.00
Express Post service covers 80% of Australian business addresses, private addresses and Post Office boxes.
Express Post service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it will not be covered by the Next Day Guarantee.
Orders are dispatched promptly provided we have all the items from your order in stock. Orders received on weekends and public holidays will be dispatched on the next business day. If we experience any delays in processing your order, we will let you know. It is your responsibility to ensure you provide the correct address details when you place your order. Parcels that are returned to us due to an incorrect address on the
order, will incur a delivery charge to be resent.
What if I don’t like the product or it’s not suitable for my skin, can I return it?
If you have any problems at all with a product, please contact us at
info@perfectlysmooth.com.au and we will be happy to discuss your options with you.
More information on our returns policy can be found [here].
Do you ship internationally?
At this stage we only ship within Australia but if you are located internationally, please do
not hesitate to contact us to see if we can make alternative arrangements for you.